Refund & Privacy Policy

Refund Policy

The Nashville Oktoberfest is a rain-or-shine event that raises considerable donations for numerous Germantown nonprofits through ticket sales. All ticket sales and registration fees are final and are generally non-refundable, including in the event of inclement weather. Refunds are issued only where required by law or where expressly approved by the organizers.

Tickets may be transferred to another person using the official ticket-transfer tool on this website. When a ticket is transferred, the original ticket’s QR code is invalidated and a new code is issued to the recipient. If you believe you are eligible for a refund, contact us at support@thenashvilleoktoberfest.com.

Privacy Policy

We respect your concerns about privacy. This Privacy Notice applies to personal information we collect on this website on which we have posted this Privacy Notice (the “Sites”). It describes the types of personal information we collect, how we may use the information, with whom we may share it, and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and how to contact us about our privacy practices.

Information We Collect

We may obtain certain personal information through our Sites. The types of personal information we may collect include:

• Contact information, such as your name, postal address, e-mail address, and telephone number
• Names, postal addresses, email addresses and telephone numbers of others to whom you ask us to send information (for example, when you transfer or gift a ticket)
• Email address used to send you a one-time login link
• Payment information. Card payments are processed by our payment processor, Square; we do not store full card numbers on our servers. We may retain billing details such as name, billing address, and the last digits and card brand returned by the processor.
• Birth date and age-verification status
• Online order and ticket history
• Information relevant to vendor, sponsor, or event applications you submit
• Other personal information you may provide to us.

When you visit our Sites, we may also collect certain information by automated means, such as cookies and web beacons. The information collected in this manner includes IP address, browser and device characteristics, operating system, language preferences, referring URLs, actions taken on our site, and dates and times of visits. A “cookie” is a text file that a website stores in a visitor’s browser to identify the browser or store settings. A “web beacon” (also called a pixel tag or clear GIF) links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable them; without cookies you may not be able to use all features of our Sites.

If you use Site features operated by third-party social networking services (such as Facebook, Instagram, or TikTok), we may receive information you have made available to those services. You should make sure you understand the information your third-party social networking services may make available to our Sites. We may use and disclose that personal information as described in this Privacy Notice.

How We Use the Information We Obtain

We may use the information we obtain through the Sites to:

• Create and manage your account
• Offer and provide products and services to you
• Process and collect payments for tickets and/or merchandise
• Issue, transfer, gift, and validate tickets, including generating and scanning ticket QR codes at the festival gate
• Communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions
• Send information to others if you ask us to do so
• Respond to and communicate with you about your requests, questions and comments
• Manage vendor, sponsor, and event applications and contact you about them
• Operate, evaluate and improve our business (including developing new products and services; determining the effectiveness of our sales, marketing and advertising; and performing accounting, auditing, billing, reconciliation and collection activities)
• Perform data analyses and other processing (including market and consumer research, trend analysis, and anonymization of personal information)
• Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
• Comply with and enforce applicable legal requirements, relevant industry standards and our policies.

We use information collected online through cookies, web beacons and other automated means to customize your visits, deliver content (including advertising) tailored to your interests, and manage our business. We also use this information to help diagnose technical and service problems, administer our Sites, and gather aggregate demographic information about our users.

We use third-party web analytics services on our Sites, including Google Analytics and Vercel Analytics. These providers use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the Sites. The information collected (including IP address) is disclosed to these providers, who use it to evaluate use of the Sites. To learn about Google Analytics and how to opt out, visit policies.google.com/technologies/partner-sites.

Interest-Based Advertising

On the Sites, we collect information about your online activities to provide you with advertising tailored to your interests. We participate in advertising networks operated by third-party vendors, which use cookies, web server logs and web beacons (pixels) to track activity over time and across sites. Specifically, we use the Meta (Facebook/Instagram) pixel, the Google Ads tag, and the TikTok pixelto measure the effectiveness of our marketing and to show you relevant ads on those platforms and their partner networks. You can manage interest-based advertising preferences through each platform’s ad settings and through industry opt-out tools such as optout.aboutads.info and optout.networkadvertising.org.

Information We Share

We do not sell personal information about you, except as described in this Privacy Notice. We share personal information with third parties who perform services on our behalf based on our instructions — for example, our payment processor (Square), our email provider, our hosting and database providers (including Vercel and Supabase), and our analytics and advertising vendors. These third parties are not authorized to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may share information with our affiliates and joint marketing partners.

We also may disclose information about you (i) if required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.

Your Options

We offer you certain choices about how we communicate with you and what information we collect from you. To update your preferences, ask us to remove your information from our newsletter e-mail lists, or submit a request, please contact us as specified in the “How to Contact Us” section below.

Notice to California Residents

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as specified below.

Links to Other Websites

Our Sites may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with our business and may have their own privacy policies, which we strongly suggest you review. We are not responsible for the content or privacy practices of websites that are not affiliated with our business.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Children’s Privacy

Our Sites are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under the age of thirteen. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen, we will delete the information from our records.

Updates to Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to reflect changes in our personal information practices. We will indicate at the top of the notice when it was most recently updated.

How to Contact Us

You may contact us directly by email at support@thenashvilleoktoberfest.com, or by using the contact forms on our website. All unsubscribe requests for email will be honored promptly in accordance with the U.S. CAN-SPAM Act.

Data Controller

Nashville Oktoberfest, LLC
P.O. Box 331282
Nashville, TN 37203